Refund Policy

We want you to love your Bellboy piece. If something isn’t right, eligible returns may be accepted within 14 days of your confirmed delivery date.

​

All returns must be submitted through our returns portal so we can properly review, approve, and track your request.

Returns must be initiated within 14 days of your confirmed delivery date.

​

Items must be shipped back within the timeframe provided through the returns portal. Returns sent outside of the approved return window may not be eligible for a refund.

​

Returns requested after the 14-day return window may be eligible for store credit at Bellboy’s discretion.

Items must be:

• Unworn

• Undamaged

• In original packaging

• Free of perfume, oils, lotions, chemicals, or signs of use

• Returned with any original tags, cards, or protective packaging

​

Items that do not meet these requirements may not be accepted.

The following items are final sale:

• Gift cards

• Sale or clearance items

• Items marked final sale

• Items showing signs of wear, damage, or improper care

To begin a return, visit our returns portal: https://bellboy.returnscenter.com

​

Have your order number ready and follow the steps in the portal to submit your request.

​

Please do not mail back a return without submitting it through the returns portal first. Returns sent without approval may not be accepted.

Customers are responsible for return shipping costs unless the return is due to our error.

​

If a prepaid return label is provided through the portal, the cost of the label may be deducted from the final refund.

​

We recommend using a tracked shipping method, as Bellboy is not responsible for returns lost in transit.

Once your return is received, inspected, and approved, your refund will be processed to your original payment method within 5–10 business days.

​

Your bank may take additional time to reflect the credit.

​

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges may be offered through our ReturnGO returns portal depending on product availability.

​

If the item you want is unavailable, you may be offered a refund or store credit depending on eligibility.

If your order arrives damaged, defective, or incorrect, please email us at info@bellboydesigns.com within 7 days of delivery with your order number and clear photos.

​

If the issue qualifies, we will offer a replacement, store credit, or refund.

​

Normal wear, tarnishing, plating wear, or damage caused by water, perfume, oils, lotions, chemicals, improper storage, or misuse is not considered a defect.

Email: info@bellboydesigns.com